Difference between revisions of "Opentaps Users Manual"
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Jump to navigationJump to searchLine 166: | Line 166: | ||
*[[Introduction to Catalog Manager Concepts and Terminology]] | *[[Introduction to Catalog Manager Concepts and Terminology]] | ||
+ | **[[The Virtual Product Store(s), and the Catalogs]] | ||
**[[Setting Up Your Products|The Catalog - Setting Up Products to Buy or to Sell]] | **[[Setting Up Your Products|The Catalog - Setting Up Products to Buy or to Sell]] | ||
**[[Navigating in the Catalog Manager]] | **[[Navigating in the Catalog Manager]] | ||
*[[Working with Products in the Catalog]] | *[[Working with Products in the Catalog]] | ||
+ | **[[Setting Up Your Products and Sales Materials]] | ||
**[[Products with Features]] | **[[Products with Features]] | ||
**[[Products Requiring Configuration]] | **[[Products Requiring Configuration]] | ||
Line 178: | Line 180: | ||
**[[Digital Products without Inventory]] | **[[Digital Products without Inventory]] | ||
***[[Digital Products| Tech Administrator Notes on Digital Fulfillment]] | ***[[Digital Products| Tech Administrator Notes on Digital Fulfillment]] | ||
− | **[[Setting Up | + | **[[Setting Up Product Management Controls]] |
− | **[[ | + | ***[[Product Controls -- Procurement and Inventory Management]] |
− | **[[ | + | ***[[Product Controls -- Accounting, and Payments]] |
− | ***[[Special Pricing|Using Pricing Rules | + | ***[[Product Controls -- Pricing Data and Pricing Rules]] |
− | + | ****[[Special Pricing|Using Pricing Rules for Special Pricing]] | |
*[[More About Working with Categories and Catalogs]] | *[[More About Working with Categories and Catalogs]] | ||
+ | **[[Using Categories to Organize Marketing Presentation]] | ||
+ | **[[Setting Up Products in Product-Categories, and Product-Catalogs]] | ||
+ | **[[Using Categories for Web-Site Store Presentation Control]] | ||
+ | ***[[The Special Categories - Root, Search, Featured]] | ||
+ | ***[[Configuring Product Searches|Using Search and the Thesaurus]] | ||
+ | **[[Customer Specific Stores, Catalogs, and Categories]] | ||
*[[Working with the Product Store(s)]] | *[[Working with the Product Store(s)]] | ||
**[[Basics of Configuring the Product Store]] | **[[Basics of Configuring the Product Store]] | ||
− | + | ***[[The Store Catalogs, Categories, and the Web-Site]] | |
− | ***[[The | ||
− | |||
**[[Using Product Store Promotions]] | **[[Using Product Store Promotions]] | ||
***[[Setting Up Promotion Rules for Store Orders]] | ***[[Setting Up Promotion Rules for Store Orders]] | ||
Line 196: | Line 202: | ||
**[[About Multiple Stores]] | **[[About Multiple Stores]] | ||
**[[Setting Up Store Shipping]] | **[[Setting Up Store Shipping]] | ||
+ | ***[[Configuring Products for Drop Shipping]] | ||
**[[Managing the Customer Reviews]] | **[[Managing the Customer Reviews]] | ||
− | + | **[[Setting Up Taxes with Tax Authorities]] | |
− | *[[Setting Up | + | **[[Setting Up County Sales Taxes]] |
*[[Other Catalog Manager Topics]] | *[[Other Catalog Manager Topics]] | ||
**[[Removing Products and Categories]] | **[[Removing Products and Categories]] | ||
− | **[[Configuring | + | |
− | **[[Customer | + | ==Using the Web-Site E-commerce Store(s) for Your Catalogs and Products== |
− | **[[ | + | *[[Web-Site Online Stores for your Catalogs and Products]] |
− | **[[ | + | **[[Using the Integrated Web-Site Store]] |
− | **[[ | + | **[[Configuring and Publishing Your Web-Site Store]] |
+ | **[[Your Customer's Online Shopping Experience]] | ||
+ | ***[[Customer Accounts at Your E-commerce Store]] | ||
+ | ***[[Shopping Cart Functionality]] | ||
+ | ***[[Check-out and Payment]] | ||
+ | ***[[Order Status, Order History, and Online Cancellation Option]] | ||
+ | ***[[Customer Notification Emails]] | ||
+ | ***[[Customer Returns]] | ||
+ | |||
+ | *[[Marketing Functionality in the Online Web-Site Store]] | ||
+ | **[[Featured Products]] | ||
+ | **[[Promotions and Discounting Rules]] | ||
+ | **[[Cross Selling]] | ||
+ | **[[Shopping Lists, Quick Add List, and Shopping Cart Persistence]] | ||
+ | **[[Quotes and Requests]] | ||
+ | **[[Surveys, Blogs, and Forums]] | ||
+ | **[[Loyalty Points]] | ||
+ | *[[Tracking Web-Site Statistics]] | ||
+ | |||
+ | *[[Using Other Web-Site Stores Like Magento]] | ||
+ | **[[Opentaps Magento Integration]] | ||
==Customers and Sales== | ==Customers and Sales== |
Revision as of 21:19, 9 April 2010
Contents
- 1 Introduction To opentaps ERP + CRM
- 2 Step-By-Step Configuration for Business Process Administrators (ADMINS)
- 3 Using Customer Management Processing Power
- 4 Using Fulfillment Processing Power
- 5 Using Production Management Processing Power
- 6 Using Money Management Processing Power
- 7 The opentaps Vehicle for Teamwork and Coordination
- 8 Using Catalog Manager and Setting Up Your Products
- 9 Using the Web-Site E-commerce Store(s) for Your Catalogs and Products
- 10 Customers and Sales
- 11 Fulfilling Orders
- 12 Managing Inventory
- 13 Managing the Manufacturing Process
- 14 Purchasing
- 15 Managing Finances and Accounting
- 16 Analysis and Reporting
- 17 Additional Setup and Configuration
- 18 Standard Function Blocks
- 19 Upgrading opentaps
- 20 Importing Your Data
Introduction To opentaps ERP + CRM
- Business Management System Overview
- Managing Your opentaps Implementation Project
- Documentation Notation
- Sections for Business Users, Administrators, and Technicians
- Installing opentaps for Production or for Evaluation
- Accessing Your opentaps Login Screen
- Configuring opentaps for Your Business
Step-By-Step Configuration for Business Process Administrators (ADMINS)
- Internet Security, Certificates, SSL
- Organizations and People
- Accounting, Ledger, Payment Methods, Time Periods, Taxation Entities, Initial Values
- Facilities Setup: Stores, Warehouses, Shipping
- Setup for opentaps email Handling
- Credit Card Processing
- Address Validation
- Additional Setup and Configuration Topics
- opentaps Performance Tuning Recommendations
Using Customer Management Processing Power
- What the Customer Management Processes Do
- Prerequisites for Users: IDs, Permissions, Navigation, Login
- Managing Leads, Contacts, and Accounts
- Managing Customer Interactions
- Managing Business Projections
- Managing Sales
Using Fulfillment Processing Power
- What the Fulfillment Management Processes Do
- Procurement Processes
- Inventory Processes
- Shipping Tab Processes
- Warehouses Organization
Using Production Management Processing Power
- What the Production Management Processes Do
- Product Manufacturing Structures
- Managing and Executing Production Runs
- Managing Fixed Assets
- Manufacturing Accounting
- A Step-By-Step Manufacturing Example -- A Configurable Product Run
Using Money Management Processing Power
The opentaps Vehicle for Teamwork and Coordination
Using Catalog Manager and Setting Up Your Products
- Working with Products in the Catalog
- More About Working with Categories and Catalogs
- Working with the Product Store(s)
Using the Web-Site E-commerce Store(s) for Your Catalogs and Products
- Web-Site Online Stores for your Catalogs and Products
Customers and Sales
- Handling Emails
- Managing Partners
- Sales Teams and Account Teams
- Disabling Shipping to Customers
- Payment Terms and Credit Limits
- Customer Returns
- Using USPS Bulk Mail
- Managing Orders
- Merging Duplicate Customers
- Creating Surveys
Fulfilling Orders
- Reserving Inventory for Orders
- Picklists
- Stock Move
- Orders with Drop-Shipped Items
- Fulfilling Orders for Services
Managing Inventory
- Lot Level Inventory Tracking
- Managing Serialized Inventory
- Backup Warehouses
- Material Resources Planning
- Managing Third Party Inventory
- Transfer Shipment
Managing the Manufacturing Process
Purchasing
- Setting Up Suppliers
- Automating Purchasing with Requirements
- Purchasing Supplies
- Estimated Delivery Dates
Managing Finances and Accounting
- Transactions and Postings
- Time Periods
- Accounting Tags
- Encumbrances
- Receivables and Payables
- Manufacturing Accounting
- Employees and Payroll
- Work Effort and Time Sheets
- Configuring the General Ledger
- Ledger Transactions Reference
- Standard Accounting Procedures
- Importing Accounting Balances
- Appendix: Accounting for Engineers
Analysis and Reporting
Additional Setup and Configuration
- Archive Version - Configuring opentaps
- Using hot-deploy to Configure Your Company
- Managing Scheduled Jobs
- Installing opentaps on JBoss
- Configuring Notification eMails
- Managing Emails
- Setting up httpd and opentaps with mod_jk
- Setting up Outlook and Mobile Phone Synchronization
- Setting up Shipping
- Setting up credit card processing
- Setting up address validation
- Configuring VoIP Integration
- Configuring Single Sign On
- Keyboard Shortcuts
- Miscellaneous Tips
- Using REGEX Validation Patterns
Standard Function Blocks
- Find a Person or Organization with the Search Block
- Using The Calender Widget
- Merging Duplicates in CRMSFA
- Contacts Information Block
- Using The Notes Functionality
- Bookmarks and Files Block
- Pending Activities
- Activity History
Upgrading opentaps
- Upgrading from opentaps 1.0 to opentaps 1.4
- Upgrading from opentaps 0.9 to opentaps 1.0
- Upgrading from opentaps 0.8 to opentaps 0.9
- Upgrading from ofbiz 3.x to opentaps 0.8
Importing Your Data
- General Instructions
- Importing from NetSuite to opentaps
- Importing Data with Dataimport - This technical reference document describes how to develop custom import solutions.