Opentaps Users Manual

Introduction To opentaps Opensource ERP + CRM

• Business Management System Overview
  • Moving Beyond Small Business Style
  • The opentaps Business Operations Model
• Managing Your opentaps Implementation Project
• Documentation Notation
• Sections for Business Users, Administrators, and Technicians
• Configuring opentaps for Your Business
  • Getting Started with Technical Configuration for TECHS
  • Introduction to Administrative Configuration for ADMINS
  • Introduction to opentaps Security Controls
• User Manual Notation Information

Step-By-Step Configuration for Business Process Administrators (ADMINS)

• Organizations and People
  • About the Parties & Users Tab
  • Create Your Own Organization
  • Create Users and User Profiles
    • Create A New User, Step-By-Step
    • Managing Users: Disabling, Changing Security or Permissions
  • Sales Teams and Account Teams
  • The System Administrator's User-names and Passwords
• Accounting, Ledger, Payment Methods, Time Periods, Taxation Entities, Initial Values
  • Configuration Buttons for User-Administrators
  • Configuration for Accounting Specialists with TECH Help
    • Configuring the General Ledger
    • Time Periods
    • Configuring Payroll
    • Configuring Sales Tax
      • Setting Up Taxes with Tax Authorities
      • Setting Up Taxes with Zip Code Mapping
    • Initial Values and Importing Accounting Balances
• Facilities Setup: Stores, Warehouses, Shipping
  • The "Stores" In opentaps
  • Warehouse Setup
  • Shipping Setup
• Setup for opentaps email Handling
  • Configuring Notification Emails
• Credit Card Processing
• Address Validation

Using Customer Management Processing Power

• What the Customer Management Processes Do
• Prerequisites for Users: IDs, Permissions, Navigation, Login
• Managing Leads, Contacts, and Accounts
  • The Leads Tab
  • The Contacts Tab
  • The Accounts Tab
• Managing Customer Interactions
  • Using The Calender
  • The Cases Tab
  • The Activities Tab
  • Using The Notes Functionality
• Managing Business Projections
  • The Opportunities Tab
  • The Forecasts Tab
  • Marketing Applications
• Managing Sales
  • The Quotes Tab
  • The Orders Tab
    • Introduction To The View Order Screen
    • Creating New Orders
    • Accessing Your Orders
    • Edit or Cancel an Order
      • Shipping an Order to Multiple Destinations
      • Invoicing for Services Performed
    • Processing Product Returns
  • Working with Partners
  • Sales Teams and Account Teams
    • Creating New Team Members
    • Create A Sales Team
    • View Team Screen
    • Assign An Account Team

Using Fulfillment Processing Power

• What the Fulfillment Management Processes Do

Using Money Management Processing Power

• What the Money Management Processses Do
• Payables
  • Processing Sales Invoices

Using Production Management Processing Power

• What the Production Management Processes Do

The opentaps Vehicle for Teamwork and Coordination

• What the Teamwork and Coordination Vehicle Does

Setting Up Your Products

• Setting Up Your Products
• Basic Catalog Manager Manual
• Special Pricing
• Configuring Product Searches
• Products Sold or Bought in Sets
• Digital Products
• Gift Certificates
• Removing Products and Categories
• Configuring Products for Drop Shipping
• Setting Up the Online Store
• Customer Specific Stores, Catalogs, and Categories
• Setting Up Taxes with Tax Authorities
• Setting Up County Sales Taxes

Customers and Sales

• Handling Emails
• Managing Partners
• Sales Teams and Account Teams
  • Create A Sales Team
  • Assign An Account Team
  • Creating New Team Members
• Disabling Shipping to Customers
• Payment Terms and Credit Limits
• Customer Returns
• Using USPS Bullk Mail
• Managing Orders
• Merging Duplicate Customers
• Creating Surveys

Fulfilling Orders

• Reserving Inventory for Orders
• Picklists
• Stock Move
• Orders with Drop-Shipped Items
• Fulfilling Orders for Services

Managing Inventory

• Lot Level Inventory Tracking
• Managing Serialized Inventory
• Backup Warehouses
• Material Resources Planning
• Managing Third Party Inventory
• Transfer Shipment

Managing the Manufacturing Process

• Bill Of Material
• Production Routings
• Outsourcing Manufacturing
• Reverse Assembly

Purchasing

• Automating Purchasing with Requirements
• Purchasing Supplies
• Estimated Delivery Dates

Managing Finances and Accounting

• Transactions and Postings
• Time Periods
• Accounting Tags
• Encumbrances
• Receivables and Payables
  • Managing Invoices and Payments
  • Billing Accounts
  • Receipts and Deposits
  • Third Party Billing
  • COD Statement
  • Cash Drawers
  • Payments Lockbox
• Manufacturing Accounting
  • Standard Costing
• Employees and Payroll
  • Configuring Payroll
• Work Effort and Time Sheets
• Configuring the General Ledger
• Ledger Transactions Reference
• Standard Accounting Procedures
• Importing Accounting Balances
• Appendix: Accounting for Engineers

Analysis and Reporting

• Using JasperReports with opentaps
  • Tutorial on Using iReports
• Using Pentaho with opentaps
• Using BIRT with opentaps

Additional Setup and Configuration

• Basic Installation Instructions
• Installing opentaps on JBoss
• Configuring Your Applications
• Managing Emails
• Setting up httpd and opentaps with mod_jk
• Setting up Outlook and Mobile Phone Synchronization
• Setting up Shipping
• Setting up credit card processing
• Setting up address validation
• Configuring VoIP Integration
• Configuring Single Sign On
• Keyboard Shortcuts
• Miscellaneous Tips
• Using REGEX Validation Patterns

Standard Function Blocks

• Find a Person or Organization with the Search Block
• Merging Duplicates in CRMSFA
• Contacts Information Block
• Using The Notes Functionality
• Bookmarks and Files Block
• Pending Activities
• Activity History

Upgrading opentaps

• Upgrading from opentaps 0.8 to opentaps 0.9
• Upgrading from opentaps 0.9 to opentaps 1.0
• Upgrading from opentaps 1.0 to opentaps 1.4

Importing Your Data

• General Instructions
• Importing from NetSuite to opentaps
• Importing Data with Dataimport - This technical reference document describes how to develop custom import solutions.