CRMS / SFA Reference Manual

My Home

• My Home Screen

Leads

• My Leads Screen
• Add New Lead Shortcut
• Create Lead Screen
• Find Leads Screen
• Merge Leads Screen
• View Lead Screen
  • Convert Lead Screen

Contacts

• My Contacts Screen
• Add New Contact Shortcut
• Create Contact Screen
• Find Contact Screen
• View Contact Screen
• Merge Contacts Screen
• Contact Forms Screen

Accounts

• My Accounts/My Teams' Accounts Screen
• Add New Account Shortcut
• Create Account Screen
• Find Accounts Screen
• Merge Accounts Screen
• Account Details Screen

Cases

• My Cases/My Teams' Cases Screen
• Add New Case Shortcut
• Create Case Screen
• Find Cases Screen
• View Case Screen

Activities

• My Calendar Screen
• Create Event Screen
• Create Task Screen
• Find Activities Screen
• Activity Details Screen
  • Edit Activity Screen
• Log Task Screen

Opportunities

• My Opportunities/My Teams' Opportunities Screen
• Add New Opportunity Shortcut
• Create Opportunity Screen
• Find Opportunity Screen
• View Opportunity Screen
  • Edit Opportunity Screen
• Create Quote Shortcut

Quotes

• My Quotes Screen
• Find Quotes Screen
• Viewing a Quote

Orders

• My Orders Screen
• Create Orders Screen
  • Create New Customer Screen
  • Finalize Order Screen
  • Review Order Screen
• Find Orders Screen
• View Order Screen
  • Edit Order Items Screen
• Order Queue Screen
• Return Screens:
  • Pending Returns
  • Find Return
  • Create Return
  • View and Edit Return

Forecasts

• Forcasts Home Screen
• Find Forcasts Screen
• View Forcast Screen

Marketing

• Create Campaigns
• Find Campaigns
• Create Contact List
• Find Contact List
• View Campaign
  • Edit Campaign
• Survey Results
• Reports

Teams

• Find Teams Screen
• Create Team Screen
• View Team Screen
  • Creating New Team Members
• Add New Team Shortcut