Find Cases Screen

You may search for cases using the following fields:

• Subject - This is the previously assigned case subject.
• Priority - This criterion will search for cases with the priority level you have selected from the drop down menu (for example: "Critical (1)" or "On Hold (9)")
• Status - This criterion will search for cases with the current status you have selected from the drop down menu (for example: "Completed" or "Reviewed").
• Type - This criterion will search for the cases by a type selected from the drop down menu (for example: "Request for Bug Fix").

Click the [Find Cases] button to bring up all cases that match the search criteria you have entered. New cases or cases that have been updated since you last viewed them will be highlighted in bold.

Clicking on the case name will take you to the View Case Screen.