Pending Emails Screen

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This screen displays a list of inbound and outbound emails which are currently pending.

Pending Inbound Emails

The "Pending Inbound Emails" section displays the following fields for inbound emails:

  • Date - Date and time when the email was received
  • From - The account/contact/lead from whom the email was sent, or the e-mail address if there is none.
  • Subject - Subject of the email
  • Associations - Order and Case the email is associated with.
  • Buttons to reply to the email, forward the email, or delete the email.
  • Owner - Owner of the email, ie who it has been assigned to.

If the from e-mail address does not correspond to any account, contact, lead in the system, then the e-mail will be displayed in the From column. There should be a button [Add] next the e-mail address which you can then use to create a new lead or contact from this e-mail address. Alternatively, if the e-mail is from an existing account, contact, or lead in the system, but the e-mail address has not been entered into the system, then go to the page for that account, contact, or lead, and create a new e-mail address for him or her. Then the system will automatically associate all outstanding e-mails with this account, contact, or lead.

If you have the authority to change the owner of the activities, there will be a checkbox next to the owner, and you can change the owner and click on [Reassign] at the bottom to reassign the emails. You can also use the [Delete] button at the bottom to delete all the selected e-mails.

There is a toggle button for [All Assigned to Me] and [Owned by Me Only] which allows you to switch the list between any email activity where you are a participant ("All Assigned to Me") and where you are the assignee/owner only (Owned by Me Only.)

Pending Outbound Emails

The "Pending Outbound Emails" section displays the following fields for outbound emails:

  • Date - Date and time when the email was started
  • To - The account/contact/lead to whom the email is written.
  • Subject - Subject of the email
  • Associations - Order and Case the email is associated with.
  • Buttons to reply to the email, forward the email, or delete the email.

Please see Managing Emails on how to configure your system for inbound and outbound emails.