View and Edit Return

This screen shows the details of the return. There are the following buttons which are available based on the status of the return:

• [Accept]: Accept the return. Only shown to users with the required permission.
• [Cancel]: Cancel the return. Only shown to users with the required permission.
• [Edit]: Edit the return.
• [PDF]: Prints the return as a PDF

The screen is divided into two parts. The top part shows the general information about the return:

• Return ID - Unique ID of the return. You can later find this return by this ID.
• Status - Current status of the return
• Customer - Name and ID of the customer
• Returned From - Drop down showing the customers' addresses for the return
• Returned To - Drop down of the warehouses where this item could be returned.
• Store Credit Account - Specify either an existing store credit account or a new one for the store credits issued for the return.

The lower part shows the return items. If you have just created the return it will show a list of items from the order which could still be returned. You can change the quantities and return prices and use the checkboxes to control whether the items should be returned or not. The field for "Reason" is for own use to track why products are being returned. The field for "Processing" can be used to select whether the customer will receive a refund, store credit, or an exchange or replacement for this item.