Pending Emails Screen

This screen displays a list of inbound and outbound emails which are currently pending.

Pending Inbound Emails

The "Pending Inbound Emails" section displays the following fields for inbound emails:

• Date - Date and time when the email was received
• From - The account/contact/lead from whom the email was sent, or blank if there is none.
• Subject - Subject of the email
• Associations - Order and Case the email is associated with.
• Buttons to reply to the email, forward the email, or delete the email.
• Owner - Owner of the email, ie who it has been assigned to.

If you have the authority to change the owner of the activities, there will be a checkbox next to the owner, and you can change the owner and click on [Reassign] at the bottom to reassign the emails.

There is a toggle button for [All Assigned to Me] and [Owned by Me Only] which allows you to switch the list between any email activity where you are a participant ("All Assigned to Me") and where you are the assignee/owner only (Owned by Me Only.)

Pending Outbound Emails

The "Pending Outbound Emails" section displays the following fields for outbound emails:

• Date - Date and time when the email was started
• To - The account/contact/lead to whom the email is written.
• Subject - Subject of the email
• Associations - Order and Case the email is associated with.
• Buttons to reply to the email, forward the email, or delete the email.