Difference between revisions of "Find Cases Screen"

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(New page: You may search for cases using the following fields: *'''Subject''' - This is the previously assigned case subject. *'''Priority''' - This criterion will search for cases with the priorit...)
 
m (Protected "Find Cases Screen": Sysop page [edit=sysop:move=sysop])
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Revision as of 16:31, 27 September 2007

You may search for cases using the following fields:

  • Subject - This is the previously assigned case subject.
  • Priority - This criterion will search for cases with the priority level you have selected from the drop down menu (for example: "Critical (1)" or "On Hold (9)")
  • Status - This criterion will search for cases with the current status you have selected from the drop down menu (for example: "Completed" or "Reviewed").
  • Type - This criterion will search for the cases by a type selected from the drop down menu (for example: "Request for Bug Fix").

Click the [Find Cases] button to bring up all cases that match the search criteria you have entered. Clicking on the case name will take you to the View Case Screen.