My Cases/My Teams' Cases Screen

This is the home screen in the "Cases" section. You can toggle between "My Cases" and "My Teams' Cases". "My Cases" are only those cases which the current user was the request taker. "My Teams' Cases" are cases opened for any account or contact that the current user is assigned to. This list includes only active cases, and thus does not include canceled, completed, or rejected cases. It also will not include catalog requests, which are a special type of case.

New cases or cases that have been updated since you last viewed them will be highlighted in bold.

Clicking on the case name will take you to the View Case Screen where you can view and edit case information.