View Order Screen

The "View Order" screen allows you to view and edit order details.

Order Information

This gives you the order number, the status of the order, and the history of its status. If the customer is flagged with special handling, such as a "do not ship to this customer" flag, it will be displayed here in red. The [PDF] button prints a .PDF of the order for you. If the order has not been automatically approved, you can manually approve it by clicking the [Approve Order] button. If the order has already been approved, there will be a [Hold Order] button in lieu of the [Approve Order] button. This allows you to put the order "on hold" so that it will not ship.

Note that for the rest of this screen, an order is considered "modifiable" if it has not been cancelled, completed, or rejected.

Payment Information

This section shows the different payment methods for the order with the maximum amount to be charged to each payment method. If the order is still modifiable, you can use the [Receive Payment] button to record checks, cash, or other non-electronic payments received for the order. Clicking the [Cancel] button will remove a payment method.

If there are any amounts that do not have a payment method assigned to them, there is a box to add a credit card from the drop down menu. Fill in the amount to be paid with the credit card and click the [Add] button. This will add and authorize the credit card. If there are credit cards used for the order it will display the reference number, AVS (Address Verification Score), and any other credit card scoring system results from the credit card processor.

The buttons for [Authorize] and [Capture] allow you to manually authorize and capture a credit card transaction. The [Details] button will take you to a screen showing the results of the credit card authorization or capture transaction.

Contact Information

This section displays the name of the customer and any contact information associated with the order. Next to the name there are buttons to create a [New Order] which will start a new order for that customer, and an [Other Orders] button which looks up other orders the customer has placed. Next to any email there is a [Send Email] button which will take you to a screen to send an order confirmation email. The Shipping Destination Address is also detailed in the contact information section.

Shipment Information

This section displays the address and shipping method. If the order is modifiable you can update the address from the drop down menu, which will update it in this section and in the contact information above. If you change the shipping method it will change the method but it will not automatically recalculate the shipping costs for you.

There is also a [Allow Split] button to allow the splitting of an order that was originally designated as "ship together", but note: once an order is allowed to split you cannot change it back to "ship together". The shipment information section will also display whether or not the order is a gift and the estimated ship date based on the item's availability and the shipping turnaround dates set for the warehouse.

Order Items

This section displays a list of the order items and their status, as well as the item quantities, adjustments, taxes and price.