My Cases/My Teams' Cases Screen - Revision history

Sichen at 20:46, 27 September 2007

2007-09-27T20:46:29Z

JRZeitlin at 16:23, 27 September 2007

2007-09-27T16:23:45Z

JRZeitlin: Protected "My Cases/My Teams' Cases Screen": Sysop page [edit=sysop:move=sysop]

2007-09-27T16:22:46Z

Protected "My Cases/My Teams' Cases Screen": Sysop page [edit=sysop:move=sysop]

JRZeitlin: New page: This is the home screen in the "Cases" section. You can toggle between "My Cases" and "My Teams' Cases". "My Cases" are only those cases which the current user was the request taker. "M...

2007-09-27T16:22:46Z

New page: This is the home screen in the "Cases" section. You can toggle between "My Cases" and "My Teams' Cases". "My Cases" are only those cases which the current user was the request taker. "M...

New page

This is the home screen in the "Cases" section. You can toggle between "My Cases" and "My Teams' Cases". "My Cases" are only those cases which the current user was the request taker. "My Teams' Cases" are cases opened for any account or contact that the current user is assigned to. This list includes only active cases, and thus does not include canceled, completed, or rejected cases. It also will not include catalog requests, which are a special type of case.

← Older revision		Revision as of 20:46, 27 September 2007
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−	This is the home screen in the "Cases" section. You can toggle between "My Cases" and "My Teams' Cases". "My Cases" are only those cases which the current user was the request taker. "My Teams' Cases" are cases opened for any account or contact that the current user is assigned to. This list includes only active cases, and thus does not include canceled, completed, or rejected cases. It also will not include catalog requests, which are a special type of case. Clicking on the case name will take you to the [[View Case Screen]] where you can view and edit case information.	+	This is the home screen in the "Cases" section. You can toggle between "My Cases" and "My Teams' Cases". "My Cases" are only those cases which the current user was the request taker. "My Teams' Cases" are cases opened for any account or contact that the current user is assigned to. This list includes only active cases, and thus does not include canceled, completed, or rejected cases. It also will not include catalog requests, which are a special type of case.
		+
		+	New cases or cases that have been updated since you last viewed them will be highlighted in bold.
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		+	Clicking on the case name will take you to the [[View Case Screen]] where you can view and edit case information.

← Older revision		Revision as of 16:23, 27 September 2007
Line 1:		Line 1:
−	This is the home screen in the "Cases" section. You can toggle between "My Cases" and "My Teams' Cases". "My Cases" are only those cases which the current user was the request taker. "My Teams' Cases" are cases opened for any account or contact that the current user is assigned to. This list includes only active cases, and thus does not include canceled, completed, or rejected cases. It also will not include catalog requests, which are a special type of case.	+	This is the home screen in the "Cases" section. You can toggle between "My Cases" and "My Teams' Cases". "My Cases" are only those cases which the current user was the request taker. "My Teams' Cases" are cases opened for any account or contact that the current user is assigned to. This list includes only active cases, and thus does not include canceled, completed, or rejected cases. It also will not include catalog requests, which are a special type of case. Clicking on the case name will take you to the [[View Case Screen]] where you can view and edit case information.

← Older revision	Revision as of 16:22, 27 September 2007
(No difference)